Last updated: 20 August 2026
We want you to be happy with what you’ve bought. If you’re not, here’s how to send it back.
Your 30-day return window
You can return any item within 30 days of receiving it for a full refund. You don’t need to give a reason.
This is longer than the 14 days the law requires, because we’d rather you had time to actually try the product.
How to start a return
- Email us at travel@litroutes.com with your order number
- We’ll reply with the return address and instructions
- Post the item back to us within 14 days of telling us
Please don’t send anything back before contacting us — we can’t guarantee we’ll be able to match it to your order.
Condition of returned items
Items should come back in a resaleable condition where possible. You’re welcome to have opened the packaging and tried the product — that’s the point of a trial period.
If an item comes back damaged through use beyond what’s needed to check it, we may reduce the refund to reflect the loss in value.
Who pays for return postage
- If you’ve changed your mind: you cover the return postage.
- If the item is faulty, damaged or not as described: we cover it. Send us the receipt and we’ll refund the postage too.
We recommend using a tracked service. Until we receive the item, it’s your responsibility.
When you’ll get your money back
We’ll refund you within 14 days of receiving the item back, or within 14 days of you giving us proof of postage — whichever is sooner.
Refunds go back to the original payment method. Your bank may take a few working days after that to show it.
We refund the price of the item plus the standard delivery cost you originally paid. If you chose a faster delivery option, we refund the standard rate rather than the premium.
Faulty items
If something arrives faulty or breaks in normal use, your rights are separate from and in addition to the 30-day window above:
- Within 30 days: you can reject it for a full refund
- Within 6 months: we’ll repair or replace it; if that isn’t possible, you get a refund
- Up to 6 years (5 in Scotland): you may still have a claim if the fault was present at purchase
Email us with a photo of the fault and your order number, and we’ll sort it.
Cancelling before dispatch
If you cancel before we’ve sent the item, email us and we’ll refund you in full, including delivery.
Items we can’t accept back
For hygiene reasons we can’t accept returns on items that have been used in a way that makes them unsuitable for resale, unless they’re faulty.
Your legal rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact us
William Kerr, trading as JVRK Group Email: travel@litroutes.com Address: 48 Kenmure Place, Dunfermline, Fife, KY12 0XH
We aim to reply within 2 working days.